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Rethinking Account Reinstatement After Fraud

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Project Overview

Coming soon.

MY ROLE

Experience Designer, Information Designer, Visual Designer, Workshop Facilitator

DURATION

July 2024 - February 2025

TOOLS

Mural, MS Sharepoint, 1Q: Market Research

METHODS

Analogous research, User research, Service blueprinting, Process mapping, Ideation, Synthesis, Storyboarding, Workshop planning

MY CONTRIBUTIONS

Coming soon.

WHAT I LEARNED

Coming soon.

more content coming soon...

Overview

Check out more of my work.

Creating a Design Thinking Course on Prioritization

Redesigning the Lending Origination Experience

Developing a "Practicing DT" Workshop Series

Reimagining New Employee Onboarding

Transforming the SNL
Pre-Show Experience 

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