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Redesigning the Lending Origination Experience

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Project Overview

Coming soon.

MY ROLE

Design Strategist, Experience Designer, Information Designer, Workshop Facilitator

DURATION

August 2022 - February 2023

TOOLS

Mural, PowerPoint, MS Sharepoint, 1Q: Market Research 

METHODS

Analogous research, User research, Archetype creation, Experience principles, Service blueprinting, Ideation, Synthesis, Storyboarding, User testing, Prioritization, Workshop planning

MY CONTRIBUTIONS

Coming soon.

WHAT I LEARNED

Coming soon.

more content coming soon...

Overview

Check out more of my work.

Rethinking Account Reinstatement After Fraud

Creating a Design Thinking Course on Prioritization

Developing a "Practicing DT" Workshop Series

Reimagining New Employee Onboarding

Transforming the SNL
Pre-Show Experience 

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